Job Description

Job Title: PC Workstation Refresh Technician - Intermiodate
Location: Duluth, GA (3200 Breckinridge Blvd)
Schedule: On-site (5 days a week), 8 AM - 5 PM
Salary: Based on experience
Position Overview: seeking a PC Workstation Refresh Technician to support and manage our robust Microsoft-based network. The ideal candidate will have experience with Windows operating systems, Microsoft Office 365, MS Teams, and basic desktop and networking support. This role will focus on building and deploying new devices, troubleshooting hardware and software issues, and ensuring seamless network communication.
Key Responsibilities:

• Provide support for a Microsoft-based network running Windows 10/11, Microsoft Office 365, MS Teams, etc.
• Offer basic desktop and networking support, including troubleshooting OS error conditions, IPConfig Command, Active Directory, DHCP, DNS, and Group Policy.
• Execute equipment replacement activities, including receiving, moving, and staging equipment for build/imaging.
• Conduct pre-deployment asset discovery by interviewing clients and scanning existing assets for applications and settings.
• Utilize KP tools to execute PC activity, including data transfer, recovery, and profile management.
• Collaborate with teammates to identify process improvements and escalate issues as needed.
• Update the asset management system to reflect work performed, and monitor daily activity.
• Perform PC hardware and software installation and maintenance.
• Troubleshoot network usage and resolve communication problems independently.
• Assist other technicians as needed.

Required Qualifications:

• Minimum of 2 years of experience in PC support and deployment.
• Minimum of 2 years of experience in PC hardware troubleshooting and repair.
• At least 1 year of experience with direct client interaction and proven customer service.
• Proficiency in installing Windows, software, and applications.
• Strong attention to detail with the ability to follow written and verbal instructions.
• Quick learner with the ability to manage multiple tasks simultaneously while maintaining quality results.
• Professional appearance and behavior, including punctuality.
• Experience with Microsoft Office Applications (Word, Excel, PowerPoint, Access).
• Adaptability to changes in processes or required activities.
• Commitment to learning and relating technical concepts promptly.

Preferred Qualifications:

• Experience in healthcare IT is a significant plus.
• Mac experience is a plus.

Physical Requirements:

• Ability to lift up to 50 lbs (requires two people) as needed, at least once a week.
• Regular lifting of up to 20 lbs as needed, at least once a week.

Equipment & Travel:

• Technicians may be required to transport equipment valued at up to $3,000 in their personal vehicle. This may occur daily, with an average transport distance of 20 miles.
• Driving a KP vehicle may be required at some sites; technicians must be trained and certified to ensure insurance coverage through KP.
  

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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