Job Description

Why You Want to Work Here:

We are a top-tier moving, storage, and construction company, specializing in senior citizen transitions. We take great pride in the meaningful relationships we form with our clients and their families, and we are looking for a dedicated and compassionate Client Coordinator to help us continue this tradition. If you excel in a fast-paced, client-centered environment and have a sincere passion for helping others, we'd love to hear from you.

Responsibilities:

• Serve as the primary point of contact for clients, responding to calls and emails with empathy and understanding.
• Provide information about services and ensure clients feel supported throughout their transition.
• Coordinate and plan moves, considering client preferences, timelines, and logistical needs.
• Schedule packing, transportation, and move-in assistance to ensure smooth execution.
• Build and maintain relationships with retirement communities and relevant partners.
• Coordinate logistics such as parking, elevator reservations, and other arrangements with communities.
• Relay move details to the team to ensure efficient execution.
• Maintain consistent communication with the team throughout the move process.
• Follow up with clients after their move to ensure satisfaction and address any concerns.
• Attend networking events (as desired) to promote services and build connections.
• Keep accurate and up-to-date records of client info, schedules, and communication logs.

Qualifications:

• Demonstrated experience in customer service, preferably in a fast-paced setting.
• Exceptional verbal and written communication abilities.
• Strong organizational skills with attention to detail.
• Capable of multitasking and prioritizing tasks efficiently.
• Empathetic, patient, and genuinely motivated to support seniors and their families.
• Basic knowledge of computer applications (email, calendar, CRM software).
• Able to work both independently and as part of a team.

Full-time, On-site

$45,000-$50,000

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