Job Description

Location: In-Office – Frisco, TX

Employment Type: Full-time

Reports To: Director of Client Services

The Client Intake & Office Manager serves as the first point of contact for prospective clients and ensures smooth day-to-day operations of the firm. This hybrid role blends client-facing intake coordination with key behind-the-scenes administrative functions, including office systems, vendor management, scheduling, and internal support. Ideal for someone who thrives in a fast-paced environment, is highly organized, and enjoys both people interaction and operational efficiency.

● Serve as the initial point of contact for potential clients—screen, gather intake information, and schedule consultations.

● Maintain and update client information within the firm’s case management system.

● Coordinate with attorneys and paralegals to ensure smooth onboarding of new clients.

● Communicate with clients in a prompt, courteous, and professional manner.

● Track case progress and support follow-up to ensure intake-to-case transition is seamless.

● Coordinate with IT providers to maintain technology functionality and security.

● Order and manage office supply inventory and equipment.

● Oversee vendor contracts, renewals, and service quality.

● Serve as liaison with building/property management for maintenance and access issues.

● Maintain the firm-wide calendar—schedule internal/external meetings, reserve rooms, and assist with client appointments.

● Plan and support internal events, team meetings, and office engagement initiatives.

● Support with HR administrative tasks.

● Client Intake Responsiveness: All inquiries acknowledged within 1 business day.

● Calendar Accuracy: 99%+ accuracy on internal and external scheduling.

● Document & Data Entry Accuracy: 99%+ accuracy in all intake forms and system updates.

● Vendor Oversight: All contracts current; no service disruptions.

● Excellent interpersonal and communication skills—verbal and written.

● Strong attention to detail, time management, and multitasking ability.

● Proficiency with Microsoft Office, Google Workspace, and shared calendars.

● Comfortable with client-facing responsibilities and professional correspondence.

● Highly organized and proactive in solving problems.

● Experience in a law firm, especially in intake or client services.

● Familiarity with legal terminology, case management systems, and basic court processes.

● Experience coordinating vendors, IT systems, or property/facility needs.

● Bilingual (Spanish or other languages) is a plus.

● 2–4 years in a professional office setting.

● Experience in client intake, administrative coordination, or office management is highly valued.

Comp ranges:

Entry-Level (2–3 years)

$50,000 – $55,000

Mid-Level (3–5 years, legal experience)

$55,000 – $65,000

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