Job Description

Job Description

Job Description

Who We Are:

SocoSIX is a risk management company founded in 2016. Recognized in the industry for efficiently delivering protective services throughout the globe, and placing our client’s safety, comfort, and wellbeing as our unwavering priority. We expect and value professionalism, responsiveness, teamwork, and dedication to quality in all we do. We take pride in delivering service excellence, we prioritize the needs of our customers and clients over our own, and endeavor to consistently exceed all expectations.

Job Summary:

The Corporate Travel Coordinator is responsible for scheduling, planning, and executing secure transportation and protective service requests for our business clients throughout the globe. The successful candidate must demonstrate a passion for exceptional customer service, an expectation of operational excellence, and a dedication to providing our clients an unparalleled experience.

General Responsibilities:

• Communicate accurately and professionally at all times with internal and external customers.
• Ensure all service requirements are executed correctly and consistently at all times.
• Demonstrate urgency and respond and/or escalate client requests immediately to responsible parties to ensure a timely resolution.
• Disseminate information pertinent to the completion of service, changes in service, or service disruptions in immediately and to the appropriate parties.
• Establish and maintain communication with company clients and partners to track progress and ensure the timely, professional, and safe completion of services.
• Document, and provide a timely written report of service deviances to on-duty company supervisor.
• Maintain discretion, confidentiality, and professionalism at all times when interacting with company clients and partners.

Requirements:

• Associates degree in related field or equivalent experience.
• Proven experience in account management, customer service, or client relations.
• Strong attention to detail and an ability to multitask in high stress situations.
• Customer and client focused with a high sense of urgency and responsiveness. 
• High level of proficiency in Microsoft Office, Adobe, Share Point, and Excel
• Exceptional written and verbal communication. Bilingual (English/Spanish) preferred.
• Flexible schedule with an ability to work varied hours based on client needs.
• High degree of discretion dealing with confidential information
• Ability to pass a background check and drug test.

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