Role Title: Regional Crisis Manager, East Coast US and Canada
Department: Embedded with Amazon's Americas (AMER) Region Crisis Management Team
Location: On site in Amazon offices, Arlington VA
Employment Type: Full time, permanent. Contracted to Upstream Risk Management, permanent secondment to Amazon.
Reports to: Crisis Management Lead, AMER, Amazon Corporate Security.
Key relationships: Area security managers, business leaders, facilities, intelligence, environmental health and safety (EHS)
Package: Competitive salary, dependent on experience, non-contributory 401K, attractive company medical contribution, dental, vision and life insurance.
Summary
Contracted to Upstream Risk Management, you will be permanently embedded and working on site within Amazon's corporate security (ACS) Crisis Management team, supporting the corporate Crisis Management Program in the AMER region, and focused on East Coast US and Canada. The scope of the role extends to Amazon corporate offices and people only; e-commerce fulfillment infrastructure and data centers are not in scope.
You will be responsible for ensuring that the ACS Crisis Management Program in AMER is aligned to the business and delivered to a consistent standard across the region. Working with leaders from the Crisis Management Teams (CMT) and Incident Management Teams (IMT), you will facilitate whole life-cycle activities in crisis preparedness, response, and recovery. You will also act as a trusted advisor by providing subject matter expertise while enabling a unified coordinated response when a crisis impacts Amazon business operations.
The Role
The Regional Crisis Manager is responsible for monitoring ongoing and emerging threat, assessing potential impacts on Amazon employees and business operations, and mobilizing the appropriate Crisis Management Team (CMT). They play a critical role in stabilizing incidents and guiding the affected region back to business as usual.
In addition to active crisis response, this role oversees training and education programs for IMTs and CMTs, ensuring personnel are well-prepared. The Regional Crisis Manager brings plans to life and enhance readiness and resilience across the organization, by designing and facilitating realistic and engaging tabletop exercises, scenario-based training, and simulation drills.
Following an IMT/CMT activation, the Regional Crisis Manager leads after-action reviews (AARs), documenting key lessons learned and implementing process enhancements to strengthen future response efforts.
What You’ll Do at Amazon:
Training & Awareness; Stakeholder Relationships (60%)
Incident & Crisis Support (30%)
Administrative & Program Support (10%)
Essential Requirements:
Preferred Requirements:
Candidates will be subject to a background investigation and reference check. All shortlisted applicants will be required to successfully complete a written exercise to be considered for an interview.
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