Job Description

Job Description

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information, shipping parts, and resolving technical issues.

• Handle customer inquiries and complaints via email and phone
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Prepare and process parts to ship to customers
• Assist with inventory
• Offload trucks
• Other duties as assigned

​ Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Working knowledge of Microsoft Office programs
• must live in the Indianapolis area
• must be able to lift 50 lbs.

Westfield Outdoors, Inc. is a leader in the outdoor product industry. Our primary categories include camping, beach, hunting, fishing, and patio furniture, as well as tents, coolers, back-to-school backpacks, and hiking packs. Westfield provides in-house design, engineering, content development, and graphic services to deliver product solutions that speak directly to the outdoor enthusiast.
As a company, we are extremely focused on maintaining a fun, yet focused work environment that is inspired by discovery and adventure in the outdoors.

Company Description

Westfield Outdoors, Inc. is a leader in the outdoor product industry. Our primary categories include camping, beach, hunting, fishing, and patio furniture, as well as tents, coolers, back-to-school backpacks, and hiking packs. Westfield provides in-house design, engineering, content development, and graphic services to deliver product solutions that speak directly to the outdoor enthusiast.\r\nAs a company, we are extremely focused on maintaining a fun, yet focused work environment that is inspired by discovery and adventure in the outdoors.

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