Director of Customer Success Job at Clarra, San Jose, CA

bWRGbFEyenhlSGFWY011bGVycVdzQzNOUnc9PQ==
  • Clarra
  • San Jose, CA

Job Description

Clarra is a fast-growing legal tech company that provides a law practice and legal case management software-as-a-service (SaaS) application that enables law firms to simplify management and accelerate growth. By addressing the unique needs of law firms to track and manage matters, events, deadlines, timekeeping, expenses, and contacts, we allow firms to improve caseload efficiency, eliminate errors, meet deadlines, improve transparency, and improve profitability.

We are seeking a Director of Customer Success (DCS) to ensure that our customers are able to realize all of the features and benefits of Clarra fully. The Director of Customer Success will be responsible for building a team of Customer Success Managers who work directly with our customers to educate, customize the application, onboard users, and project manage the overall implementation.

Responsibilities:

  • Develop an overall support strategy to meet the needs of customer support journey
  • Work directly with paralegals, operations directors, and attorneys to understand their requirements
  • Work with our law firm clients on education, onboarding, requirements gathering, project management, data migration, and training
  • Manage and respond to trouble tickets submitted to our trouble ticketing system
  • Develop customer success metrics and measure our results
  • Provide Clarra product demonstrations for prospects and clients
  • Hire and manage a team of Customer Success Managers working remotely who are obsessed with keeping our clients happy
  • Work closely with the Director of Marketing, VP of Sales, and Head of Product Management to manage and curate the customer journey to provide a seamless experience of customer acquisition and retention

Skills:

The Director of Customer Success should be very familiar with the operations of a plaintiffs' law firm and how to prepare attorneys for hearings, trials, and meetings. The person should also have experience providing and managing customer support within the legal sector.

Job Tags

Remote job,

Similar Jobs

Wickstrom Plumbing Heating and Cooling

HVAC Service Department Manager Job at Wickstrom Plumbing Heating and Cooling

 ...Job description: Experienced HVAC Manager Here at Wickstrom we have been growing CRAZY FAST. We have a great energetic, growth orientated...  ...our clients' homes. You will lead a team of Maintenance and Service Techs, guiding them to excel in their roles, and ensuring that... 

The Boathouse

Associate Creative Director Job at The Boathouse

 ...disruptive, thinker to join us. We are seeking an Associate Creative Director to serve as the creative visionary for some of our largest...  ...and client partnerdriving business success while fostering a fun and collaborative environment. Requirements & Qualifications... 

RKA Recruiting-Permanent Positions

Registered Nurse (RN) - Med Surg - $76K per year Job at RKA Recruiting-Permanent Positions

 ...Collects comprehensive data pertinent to the Healthcare consumers health and/or the situation. Analyzes the assessment data to...  ...Care coordinates care delivery. Health Teaching and Health Promotion employs strategies to promote health and a safe environment.... 

HireRising

DevOps Engineer Job at HireRising

 ...administration Virtual networking Web development (JavaScript, C#, HTML) Database development (SQL Server, Oracle) Virtualization platforms Agile Source control systems (TFS, Git, VSTS) Enterprise backup and recovery solutions Disaster recovery... 

Follett

Campus Retail Team Lead - The Village Bookstore Job at Follett

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology...