Job Description

Prominence Advisors is actively seeking an Epic Client Systems Administrator (ECSA) to join their team. The Epic Client Systems Administrator (ECSA) is responsible for the installation, configuration, maintenance, and support of Epic client applications and infrastructure. This role ensures that end users can securely and efficiently access Epic environments across desktops, mobile devices, and virtual platforms.

You'll have the opportunity to help healthcare organizations solve their toughest challenges through your ability to drive strategic process improvement, manage complex projects, and solve difficult problems. You'll help strengthen our team of the best and brightest, with reputations centered on getting things done. We've won multiple awards for workplace culture and innovation, including our most recent designation as a top 10 Best Small Firm to work for by Consulting magazine.

At Prominence, you'll become part of a disruptive force in the Healthcare IT space, changing your clients' expectations for the better. Your clients will value you as a true advisor, filling a strategic need. You'll use honesty and candor to consistently provide straight-forward truths and conversations with clients.

Key Responsibilities

• Install, configure, and manage Epic Hyperspace, Epic-specific print services, Interconnect, and related client system components.
• Monitor and maintain system performance, availability, and security of Epic applications.
• Support Citrix, VMware, or other virtual delivery platforms used to provide Epic access.
• Troubleshoot and resolve issues related to Epic client applications, end user access, and environment stability.
• Collaborate with technical teams, application analysts, and vendors to support upgrades, patches, and new releases.
• Create and maintain system documentation, standard operating procedures, and configuration records.
• Manage and maintain Epic print services, including deployment and troubleshooting of printers within Epic.
• Participate in disaster recovery planning and testing.
• Provide on-call support as needed for production issues.
• Ensure compliance with organizational policies, industry standards, and security requirements.

Who We Are

Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost.

Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.

Requirements

You will need to possess the following qualifications for this role

• Certifications
• Epic Client Systems Administrator certification
• Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience supporting Epic client applications and infrastructure.
• Familiarity with Windows Server administration, Active Directory, and Group Policy.
• Experience with Citrix, VMware, or similar virtualization technologies.
• Strong troubleshooting skills for application and system performance issues.
• Understanding of networking fundamentals, including DNS, DHCP, and load balancing.
• Preferred Skills
• Experience with healthcare IT systems and workflows.
• Knowledge of scripting and automation (PowerShell, VBScript, etc.).
• Prior experience in large enterprise environments with 24/7 clinical operations.
• Soft-Skills
• Strong problem-solving and analytical skills
• Excellent communication skills and ability to collaborate across technical and clinical teams.
• Ability to work independently and manage multiple projects simultaneously

Benefits

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We’ve won Modern Healthcare’s Best Places to Work Award and have been voted to Chicago’s 101 Best and Brightest companies list three years running. Our most recent designation is being named in the top 10 by Consulting magazine as one of the Best Small Firm to Work For.

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We are excited to offer the following benefits for this position:

• Competitive Salaried and Hybrid Compensation Plans
• Health Care Plan (Medical, HSAs, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Dependent & Health Savings Accounts
• Short Term & Long Term Disability
• Paid Time Off (Vacation/Sick & Public Holidays)
• Training & Development Fund
• Technology Stipends (for Qualifying Roles)
• Work From Home
• Charitable Giving to Causes You Believe In

Employment Eligibility

Must be legally authorized to work in the United States without sponsorship.

Commitment to Equal Opportunity

The world’s most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, Prominence will provide reasonable accommodations for qualified individuals with disabilities.

If you are smart and good at what you do, come as you are. All qualified candidates are encouraged to apply.

Partnership Eligibility

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Prominence. We appreciate your help in respecting our partners.

Interested in learning more? Apply below to connect with our Talent team about immediate openings and future consulting projects.

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