Fitness Facility General Manager (Montclair) Job at Retro Fitness, Montclair, NJ

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  • Retro Fitness
  • Montclair, NJ

Job Description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
Retro Fitness Montclair is a premier fitness center dedicated to helping our members achieve their health and wellness goals. We pride ourselves on providing a welcoming, high-energy environment for fitness enthusiasts of all levels.

We are looking for an enthusiastic and results-driven General Manager to lead our team and ensure exceptional member experiences.

Key Responsibilities:

  • Leadership & Team Development:
    • Recruit, train, and mentor staff to achieve performance excellence.
    • Set team goals and monitor progress using KPIs, such as employee satisfaction scores and staff retention rates.
  • Operations Management:
    • Maintain gym cleanliness, functionality, and safety standards, measured by member satisfaction scores and internal audits.
    • Ensure all equipment and facilities are in working order, minimizing downtime and repair turnaround times.
  • Member Engagement & Retention:
    • Drive exceptional member experiences, achieving high Net Promoter Scores (NPS).
    • Develop strategies to increase membership retention, targeting a churn rate below 5%.
  • Sales & Marketing:
    • Drive membership growth by meeting or exceeding monthly new membership targets.
    • Implement and analyze marketing campaigns with a focus on ROI and lead conversion rates.
    • Increase ancillary revenue streams, such as personal training sessions and retail sales, to meet revenue goals.
  • Financial Management:
    • Manage and optimize budgets to maintain cost-efficiency, ensuring profitability metrics are met.
    • Monitor daily and monthly financial KPIs, such as revenue per member (RPM) and operating profit margins.
  • Performance Analysis:
    • Use data and KPIs to evaluate club performance, providing regular reports and actionable insights to ownership.
    • Continuously identify opportunities for improvement based on data trends and feedback.
Qualifications:

  • Minimum of 3 years of experience in a managerial role within the fitness, retail, or hospitality industry.
  • Proven track record of meeting and exceeding KPIs related to sales, customer satisfaction, and operational efficiency.
  • Strong leadership, problem-solving, and team-building skills.
  • Excellent communication and customer service abilities.
  • Proficiency in financial reporting and CRM systems.
  • Passion for health and fitness.
What We Offer:

  • Competitive salary and performance-based bonuses.
  • Complimentary gym membership.
  • A chance to lead a passionate team in a thriving fitness community.
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Job Tags

Full time,

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