Job Title: FSO Technician/IT Desktop Support
Location: West Point, VA 23181(Onsite)
Mode : Contract
Job Description:
Relevant Experience : 3 Years minimum
Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)
Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,
Video Conference Rooms Devices (Audio & Video)
Tools : Windows OS, MS Office, O365, Mac OS (preferred)
Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)
The Technician need to have experience in IMACD tasks listed below
(IMACD = Install Move Add Change Dispose )
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