Job Description
Salary: $18-$21
Health Coach (Medical Assistant) Empower Patients, Transform Lives!
Remote Position | Bilingual (English/Spanish) Preferred | Full-Time
Are you passionate about guiding patients toward better health? Do you want to be at the forefront of innovative healthcare delivery while working remotely? If youre a Medical Assistant with a strong coaching mindset , we want you on our team!
At Vigilance Health , we dont just provide healthcarewe empower patients to take control of their well-being. As the leading population health company in California , we specialize in chronic care management for the Medicare population . We are obsessed with patient improvement and satisfaction , and we need sharp, energetic, and proactive team members who are ready to make a real difference.
What Youll Do (Your Mission)
As a Health Coach (Medical Assistant) , you will play a critical role in telephonic patient care, coaching, and engagement . Your mission is to educate, support, and guide patients in managing their chronic conditions, improving their health outcomes, and staying committed to their care plans.
Daily Responsibilities & Key Success Metrics
Outbound Patient Engagement Make 60+ calls per day to ensure patients have an opportunity to connect.
Meaningful Connections Engage with at least 19 patients per day , delivering quality care management and coaching.
Quality Assurance Excellence Maintain a 90%+ quality assurance score to ensure high standards in every interaction.
Inspiring Success Stories Collect at least 2 patient success stories per month to celebrate and share positive outcomes.
Patient Satisfaction Ensure each assigned patient completes an annual satisfaction survey to help enhance our services.
What You Need to Succeed
Certified Medical Assistant (MA)
3+ years of Medical Assistant experience
Bilingual in English & Spanish (Preferred)
Experience with EHRs/EMRs
Strong knowledge of chronic conditions & patient education
Excellent phone communication & motivational coaching skills
Intermediate to advanced computer skills (ability to navigate multiple systems)
Compassionate, proactive, and detail-oriented mindset
Reliable internet connection
Why Join Vigilance Health?
Were a fast-growing healthcare company that values innovation, teamwork, and patient-centered care . We believe in empowering our employees just as much as our patients, providing a dynamic and mission-driven work environment.
Our Core Values:
We Have Fire We are ambitious, goal-driven, and embrace challenges.
We Are Driven We persevere, stay competitive, and remain vigilant in our work.
We Are Partners We take ownership, work as a team, and provide outstanding service.
We Solve Problems We are creative thinkers who develop actionable solutions.
We Are Coaches We inspire and motivate both patients and teammates to achieve their best.
Perks of the Role:
Fully Remote Work from home while making a meaningful impact.
Growth & Development Be part of a forward-thinking team with opportunities for career growth.
Make a Difference Your work will directly transform patient lives every day.
Ready to Change Lives? Apply Today!
Be a part of Vigilance Health and help empower patientsone call at a time.
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