Job Description

Work Location Type:   Onsite

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit

Compensation

The anticipated base pay compensation range for this position is $55,900.00 to $93,200.00.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.  

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details:

Hands on (Must be able to engage user and hardware throughout the facility, this not a desk job)
Communicator (Must be able to facilitate with users, management and extended technical teams on all levels of information technology, including WMS/SAP)
Proficient in identifying and communicating issues to technical teams
Self-sufficient and excellent at trouble shooting hardware and software issues
Inventory and Asset Management Mechanical and Conveyance
Networking and Wireless
Desktop Support
Microsoft Windows and Android Support
Cable and Data Center Management
Software Management and Licensing
Scanner Management and Support (wireless Zebra devices)
Printer Management and Support
Warehouse Management - Picking, Packing, Put away and Labeling (Some experience of warehouse operations)

• SAP (Warehouse management)
• Dematic (conveyance)
• Avanti / ConnectRF (middleware for the scanners) • ConnectShip (UPS/FedEx/DHL- shipping software)
• Honeywell (Building management and environment system)
• iPack (Automation)
• Packsize (Automation)
• Zebra (Printer and wireless scanning hardware)
• Lexmark (Packing, windows and msds printers)
• Panther (LPA printers - self applied)
• HP (Intel and desktop) and Getac (tough books)
• Citrix and Altiris (Software distribution and management)
• Nutanix (Intel platform)
• Dell/EMC (Storage platform)
• Tripp lite (UPS systems and battery back-up)
• Symantec (Virus definition)
• Office 365 and Windows 10 
• Cisco Systems (Networking MDF and IDF platform)
• Kronos (time keeping system)
• Bogen (Paging environment)

You will:

• Provide operational insights and alternatives as participants in the planning and architecture processes for any new Grainger infrastructure software component or business application as required by the business.
• Research and resolve current and potential problems with any supported software product residing on any supported server in the Grainger infrastructure in a timely and proactive manner. 
• Deliver defined service level capabilities across multiple development and production landscapes to meet customer requirements.
• Maintain and manage the infrastructure software product (installation, configuration, upgrading / patching, troubleshooting and tuning) as needed and/or as required by our software vendors.
• Coordinate application security access as appropriate, consistent with established policies and procedures, meeting audit requirements for SOX and PCI compliance.
• Verify (and assist when necessary) required maintenance is performed on the related operating system software and hardware in a timely and proactive manner.
• Understand and use Unix, Linux, Solaris and Windows-based scripting and programming languages (J2EE, ABAP, VB, .net and Java, etc.) in support tasks and problem solving.
• Identify and implement system improvements as needed.

You have:

• Bachelor’s degree in Computer Science or equivalent related experience.
• Minimum of two years experience with Unix, Linux, Solaris, or Windows Application support including SAP, PeopleSoft, or Oracle Application Administration or relevant education.
• Familiarity with computing infrastructures, including Data Security, Help Desk, Operations, Network Computing, Data Base and Application Development.
• Knowledge of Unix, Linux, Solaris, and Windows Operating System fundamentals, system virtualization techniques and products, system design, administration, and scripting languages.
• Knowledge of multiple infrastructure software applications.
• Knowledge of multiple database products (Oracle, SQL, Informix, DB2, MaxDB/SAPDB)
• Ability to effectively communicate and clarify technical issues to software suppliers and to the business representatives.
• An understanding of production environments including the requirement for high availability and team oriented 24x7 support capabilities.
• Must have the ability to multi-task in a very fast-paced environment.
• Strong problem analysis, determination, and resolution skills and techniques.
• Ability to use standard SAP, Unix, Linux, Solaris, and Windows performance tools to analyze and tune system performance.
• Understanding of Object Oriented programming concepts and Relational Database Management systems (Oracle) is required.
• Excellent teamwork, communication (verbal and written) and documentation skills required.
• Ability to be a self-starter and to take initiative in critical situations
• Demonstrated ability to complete tasks with minimal supervision.
• Time management skills to balance priorities and deliver assignments on time and within budget.
• Knowledge of application specific languages, especially J2EE, Java, and / or ABAP.

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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