Job Description

Join to apply for the IT Help Desk Specialist role at TransCore Join to apply for the IT Help Desk Specialist role at TransCore Get AI-powered advice on this job and more exclusive features. TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time IT Help Desk Specialists to join our team in Houston, Texas. Job Summary: These positions provide exceptional phone and email support to our customers experiencing software or hardware-related issues within our industry-leading products. Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external). Essential Duties and Responsibilities include the following. This is not an all-encompassing list; other duties may be assigned. Provide technical support regarding our products to our customers experiencing usage or performance-based issues Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies. Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff as needed. Log and track calls and maintain history records and related problem documentation. Attention to detail both in communications and monitoring requirements for production systems. Maintain an exceptional level of service and adhere to contractual customer performance requirement. Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service. Education : Associate’s degree in computer science or related discipline and/or comparable work experience. Experience: Typically requires a minimum of 2 to 3 years of helpdesk support, or equivalent. Required Skills Strong understanding of help desk support principles including documentation and issue ownership Working knowledge of Windows Operating Systems and Microsoft Office applications Excellent customer service skills with a focus on call control, attention to detail, and methodical troubleshooting Strong analytical skills and reasoning ability to identified solutions to technical issues Ability to effectively communicate technical information to both customers and management in written and verbal form. Ability to independently manage your time and handle multiple tasks. Flexibility to work extra hours as required. Desired Skills A+ Certified Jira Familiarity with the tolling industry Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TransCore by 2x Sign in to set job alerts for “Information Technology Help Desk” roles. Houston, TX $55,000.00-$65,000.00 3 weeks ago Houston, TX $50,000.00-$65,000.00 1 month ago IT Service Desk Specialist: Standard Support IT Service Desk Specialist: Telecommunication Basic Support Houston, TX $52,416.00-$67,392.00 1 month ago Mid-Level IT Service Desk Specialist: Advance Support Houston, TX $45,000.00-$50,000.00 3 weeks ago Mid-Level IT Service Desk Specialist: Advance and Expert Support Mid Level IT Service Desk Specialist: Vocera Advance Support IT Helpdesk - Japanese Bilingual - STEM OPT Welcome! We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr TransCore

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