IT Help Desk Technician - Localidad Guaynabo Job at Alivia Health, Puerto Rico

bjlWa1JHWDRmSEdUZWNDbmVMdWJ2U1RKUmc9PQ==
  • Alivia Health
  • Puerto Rico

Job Description

Job Description

Job Description

Ubicacion: Guaynabo

As an Entry Level Rol - IT Help Desk Technician , you will support Alivia Health’s Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues.

Key Responsibilities:

  • Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations.
  • Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals.
  • Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations.
  • Assist other neighboring areas with workload as needed.
  • Maintain and meet service level agreements (SLAs).

Work Schedule & Availability:

  • Standard day shift with possible weekend and holiday rotations.
  • On-call availability for weekday evenings and high-severity onsite service calls.
  • Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off.

Minimum Requirements:

  • Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.

Equal Opportunity Employer F/M/V/D

Job Tags

Shift work, Weekend work, Sunday, Day shift, Saturday, Afternoon shift, Weekday work,

Similar Jobs

Confidential Jobs

Administrative Assistant (Bilingual Korean) Job at Confidential Jobs

 ...Admin Assistant (Korean) - Orange County, CA The ideal candidate will exhibit high standards, excellent communication skills in English and Korean, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines... 

Digital Technology Solutions

Cyber Security Lead - Charlotte, NC Job at Digital Technology Solutions

DTS is looking for experienced Cyber Security Lead for our client project in Charlotte, NC. Top Skills:The ideal candidate for...  ...in system administration (Unix or Windows), familiarity with networking and cyber securityAPIInfrastructure as code - TerraformScripting... 

V2X

Public Health Manager Job at V2X

Overview What You'll Do Ascension Island Public Health Manager is responsible for overseeing and implementing comprehensive health and safety practices across all operations on Ascension Island, ensuring compliance with local regulations, conducting risk assessments,... 

Norwegian Cruise Line Holdings Ltd.

Senior Graphic Designer Job at Norwegian Cruise Line Holdings Ltd.

 ...brief, changes to information, and creative direction. Proof and prepare files for print. Oversee, train, and coach production artists and external vendors to ensure work meets the highest creative standards. Contribute to internal department initiatives,... 

Jackson Hewitt - 757

Experienced Seasonal Tax Preparer Job at Jackson Hewitt - 757

 ...Job Description Job Description Benefits: Employee discounts Flexible schedule Tuition assistance Experienced Tax Preparer? Looking for Flexible Work? Were Hiring! Jackson Hewitt is looking for Seasoned Tax Professionals to join our team this tax...