Location: San Diego Regional Office Salary: $23.76 to $31.41 per hour, depending on experience Job Type: Full-time. Hours: Monday- Friday 8 am- 5 pm, Evening, weekend and overtime as needed FLSA Status: Non-exempt Reports to CEO Job Summary Working as part of the Projects Team, this IT Technician will help roll out new projects to our clients. You will be setting up and configuring new desktops, mobile devices, network equipment, cyber security systems, surveillance and access control systems as well as installing software, fixing basic client problems, and occasionally picking up or delivering equipment to client sites – out of both our San Diego Central and North County offices. The position is primarily based out of our San Diego Regional office. Responsibilities Perform root-cause analysis and resolution Ticketing and service documentation; time entry and management skills Resolve and escalate issues that require additional support Adhering to client SLA’s (service level agreements) and team performance goals Research knowledge base articles for technical solutions and configurations Qualifications & Skills Must possess a minimum of one (1) year of customer service experience. One (1) year experience as an IT professional. Windows 10 and 11 desktop support. Experience supporting Microsoft 365 and/or Azure. Bonus points: Experience with TCP/IP, DNS, DHCP, WINS. Bonus points: Experience using Active Directory, Entra ID, and/or Google Workspace. Bonus points: Experience with configuring network systems. Ability to work in an office setting including; sitting for long periods of time, lifting, bending. Ability to work in diverse client environments as onsite work is required for this role. Must have valid driver’s license and reliable transportation for occasional work offsite. CompTIA A+ or Microsoft Fundamentals Certification, or commitment to obtaining certification within 3 months. Background and Reference Checks are mandatory part of the recruitment and hiring process. SpotLink offers multi-featured benefits that include competitive and attractive compensation, paid technical training/certification, holidays, paid-time off (PTO), medical, dental, vision, matching Simple-IRA and more. You will receive ongoing training and plenty of opportunities for advancement. You’ll also enjoy a fun, friendly atmosphere with weekly company lunches, snacks and beverages. #J-18808-Ljbffr Spotlink
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