Job Description

Job Description

UPMC Altoona Regional Health System is hiring a full-time Medical Assistant I - Call Center. This role will work Monday - Friday 8 am - 4:30 pm. Upon completion of the training period, this position would have the option to work from home 50% of the time. 

This position answers all incoming phone calls in the call center and respond to the patient with the physicians answers.

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• Follows OSHA recommendations regarding housekeeping duties.
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• Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.
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• Documents appropriately.
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• Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
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• Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
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• Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
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• Handles the emails from patients and the responses back from the providers.
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• Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician.
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• Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
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• Handles incoming and outgoing faxes to and from facilities and pharmacies.
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• Graduate of an approved medical assisting program.
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• Six months related experience preferred.
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• Must have the ability to communicate with patients; listening to symptoms/complaints and effectively give patients instructions and explaining procedures.
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• Must have the ability to relay information to co-workers and physicians
  Licensure, Certifications, and Clearances:
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• Advanced Cardiac Life Support (ACLS) OR Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
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UPMC is an Equal Opportunity Employer/Disability/Veteran

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