Job Description
WE'RE DOUBLING DOWN ON YOUR FUTURE - Competitive salary starting at $19.61/hr. with discretionary performance bonuses 2x a year !
- Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
- Complimentary meals and covered team member parking.
- Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
- Company-paid gaming licenses (Class A & Class B)
- Variety of additional voluntary benefits and retirement plans.
WHAT YOU'LL DO - Be the face of MCR for new hires and team members; exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism.
- Conduct all night audit procedures and reconcile daily revenue, including room revenue, food and beverage revenue, and other miscellaneous revenue.
- Balance all credit card transactions and ensure the accuracy of billing and payment information.
- Prepare daily reports, including the Night Audit Report, Revenue Report, and Occupancy Report, and distribute them to relevant departments.
- Handle any guest inquiries or issues during overnight hours and escalate to relevant departments as necessary.
- Check in guests and handle reservations (as needed)
- Ensures room status information is maintained and properly communicated.
- Conduct the end-of-day process.
- Upholds the hotel's commitment to hospitality.
- Operate all aspects of the front office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Check in guests and handle reservations (as needed)
- Monitor all V.I.P.'s special guests and requests to ensure they are properly assigned.
- Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel.
- Perform other duties as assigned.
WHAT YOU'LL BRING - 1 (one) year of experience as a night auditor, hotel front desk, or hotel accounting.
- 1 (one) year of luxury hospitality experience.
- Tribal gaming experience a plus.
HOW YOU'LL BE SUCCESSFUL - Knowledge of hotel property management systems (PMS) and point of sale (POS) systems preferred. such as Cloudbeds, Hotel Connect, WebRezPro etc.
- Skilled in bookkeeping and related software.
- Skilled in basic accounting and mathematics.
- Skilled In Microsoft Office applications, particularly Excel.
- Ability to solve client issues in a friendly and timely fashion.
- Ability to work with a high level of attention to detail.
- Ability to work independently and as part of a team.
- Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently.
- Ability to remain positive and focused in a fast-paced environment.
WHAT TO EXPECT - Availability - Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
- Physical - Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
- Environment - Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
MISSION Our mission is to provide economic stability for our community by creating unforgettable entertainment experiences by inspiring team members to deliver exceptional guest experiences.
VISION We exist to create unforgettable entertainment experiences!
VALUES - Wisdom : Learn, Share, Grow
- Respect : Earn it, Show it
- Integrity : Earn Trust Through Honesty
- Fun : Bring Smiles to Everyone
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor. Muckleshoot Casino
Job Tags
Holiday work, Flexible hours, Shift work, Weekend work,