Job Description

Job Description

Job Description

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit

Job Title: Patient Engagement Center Advocate

Pay: $ 17.00/HR; No Negotiation

Position is Fully Remote, Paid Remote Training

Must Live in 1 of these 18 States - No exceptions!

• Missouri
• Florida
• Kansas
• Kentucky
• Pennsylvania
• Virgina
• New Jersey
• Texas
• Minnesota
• Michigan
• Oklahoma
• Alabama
• North Carolina
• Georgia
• Illinois
• Ohio
• Indiana
• Arizona

SUMMARY

EyeCare Partners Patient Engagement Center is looking for a Patient Engagement Center Advocate to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
• Appropriately schedule patient appointments in our E360 Proprietary System based on physician preferences.
• Clearly and concisely document patient request and pertinent information via EMR so that we can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Coordinates work efforts with other team members to achieve an efficient workflow within the office.
• Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
• Perform other office duties as assigned by manager.

QUALIFICATIONS

• Be helpful and courteous and display strong communication and interpersonal skills.
• Must be a well-organized team-player with great attention to detail.
• Motivated and dependable with a patient friendly personality.
• Demonstrates superior computer skills.
• Ability to multi-task and work multiple computer programs at once
• Must be available to train for 6 weeks after scheduled start date with no time off, no late arrivals, & no leaving early.

EDUCATION AND/OR EXPERIENCE

• Minimum of 1-3 years related experience in a call center or as a receptionist. Healthcare experience preferred.
• Prior experience with E360, NextGen, Waystar, Epic software or other EMR is preferred
• Minimum of HS Diploma.

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

We Offer

• Competitive pay and comprehensive benefits including medical, dental, vision, 401k, paid holidays and Paid Time Off.
• Career experiences that provide team members with opportunities for personal and professional growth in a rewarding work environment.
• Opportunities that spark your imagination and ignite your passion to help others.

If you need assistance with this application, please contact (636) 227-2600

Please do not contact the office directly – only resumes submitted through this website will be considered.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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