Job Description

Job Description

Job Description

JOB SUMMARY

Job Class: Patient Experience Specialist

Department: Ellisville Family Medicine

CORE DUTIES AND RESPONSIBILITIES

Demonstrates Competency in the Following Areas:

GENERAL FUNCTION:
This position is accountable for the registration of patients at Ellisville Family Medicine, including those for office visits. This position requires obtaining completed registration forms, verifying insurance, and some collection of co-pays/coinsurance. This position requires constant contact with patients and the public either by phone or in person.

JOB DUTIES:
-Register patients accurately and timely.
-Verify insurance.
-Collect co-pays/coinsurance.
-Scan documents into patient chart.
-Answer clinic phone calls.
-Become familiar with worker’s compensation and VA referrals.
-Schedule patients appropriately according to provider templates.

-Other job duties as assigned.

MINIMUM QUALIFICATIONS:
-Must be able to type 30 wpm
-Ability to read, write and understand verbal and written instructions.
-Basic computer skills

CONTACTS:
-Within organization—all departments
-Outside organization—insurance companies, physician’s offices, nursing homes, patient employers, vocational rehabilitation, and welfare department, worker’s compensation and Veteran Affairs liaisons.

DECISION MAKING:
-Decision taken to supervisor for approval:

• ETO Time
• Clarification of changes to a provider’s schedule

RESPONSIBLE FOR:
-Computer, scanners, credit card machines
-Printers, copiers
-Paper/Forms
-Money received from patients

Job Tags

Work at office,

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