Job Description

Job Description

Job Description

TITLE: Product Operations Manager

LOCATION: Remote

REPORTS TO: VP of Account Management

KEY RELATIONSHIPS AND TEAM: The Product Operations Manager will report directly to the Vice President of Account Management and will operate as a central connector across multiple departments within F&I Sentinel. In this highly collaborative role, the individual will work closely with key internal stakeholders including Sales, Marketing, Data and Analytics, Customer Success, Lender Support, and Product/Technology teams. These relationships are critical for aligning strategic priorities, ensuring consistent execution of product initiatives, and delivering impactful outcomes across the business.

In addition to internal collaboration, the Product Operations Manager will engage externally with lenders and other key clients to support product onboarding, deliver insights, and ensure alignment between client expectations and internal execution. This seat also include leadership responsibilities, overseeing a team focused on service delivery and adoption performance. Acting as both a strategic liaison and an operational leader, this position is integral to driving cross-functional alignment, enhancing visibility into product performance, and maximizing business value from product initiatives. This position will require approximately 25% travel.

THE OPPORTUNITY: The Product Operations Manager will be the strategic and analytical operator to shape how product initiatives are brought to life and measured across the organization. As Product Operations Manager, you will be at the forefront of connecting product vision to execution, ensuring that internal teams are equipped with the insights and alignment needed to deliver exceptional value to clients. You will influence both day-to-day operations and long-term strategy by translating product adoption data into actionable business intelligence, enabling seamless cross-functional collaboration, and ensuring the organization is operationally ready for product growth. This role is ideal for someone who thrives at the intersection of systems thinking, executional detail, and strategic impact, offering the chance to drive business impact through strategic operations and cross-functional collaboration.

Specifically, the Product Operations Manager will have responsibility in:

• Translating customer-facing product adoption and usage into internal product priorities and strategies.
• Building and maintaining dashboards, conducting cohort analysis, and developing explainability tools that deliver insights to internal and external stakeholders.
• Acting as a strategic connector across product, sales, marketing, and account management teams to align on product adoption, roadmap, and voice of the customer.
• Managing and facilitating the prioritization of product features and track delivery status for account management-driven requests.
• Establishing and managing key performance indicators (KPIs) for product operations and monitor ongoing product engagement.
• Partnering with sales and account management to surface product adoption metrics that demonstrate clear business value and enhancing upsell opportunities.
• Creating materials and briefing documents for executive stakeholders that distill complex data into clear, actionable insights.
• Supporting go-to-market operational planning by coordinating across teams to ensure seamless product releases and adoption.
• Providing operational support for lender compliance, including timely and accurate delivery of due diligence materials.
• Leading and coaching a high-performing team to maintain service level agreements (SLAs), deliver proactive support, and drive adoption outcomes.

Professional Qualifications:

The following knowledge, skills, education, and experiences are required:

• Bachelor’s degree in Business, Product Management, Operations, or a related field
• 5+ years of experience in product operations or business operations
• 5+ yrs of automotive industry experience
• 5+ yrs of management experience
• Proven experience working cross-functionally with product, sales, and customer success teams
• Strong analytical skills with proficiency in tools such as Excel, BI tools (e.g., Tableau, Power BI), and CRM platforms (e.g., Salesforce)
• Excellent written and verbal communication skills; able to create clear, data-backed presentations for executive audiences
• Demonstrated ability to drive strategic initiatives and align multiple stakeholders toward a common goal

The following knowledge, skills, and experiences are preferred, but not required:

• Experience in fintech, SaaS, or high-growth startup environments
• Familiarity with Office 365, Salesforce, Hubspot, and BI data warehouse systems
• Ability to coach or lead team members with a focus on service delivery and operational rigor

Why Consider Joining FIS now?

• The business is poised for accelerated growth
• The company's story is one of protecting financial institutions and consumers alike with respect to F&I products
• Competitive salary and performance-based bonuses
• Comprehensive benefits including medical, dental, vision, life insurance, and more.
• Generous PTO policy and paid holidays.
• Collaborative, supportive, and innovative work environment.

The following behaviors are required:

• Strategic Thinking: Ability to develop and execute operational strategies that align with product goals and broader business objectives.
• Leadership: Demonstrates initiative and influence across teams; may lead direct reports or project groups with accountability and vision.
• Client-Centric Focus: Committed to understanding internal and external client needs and translating those insights into operational priorities.
• Relationship Building: Builds strong, trust-based relationships across cross-functional teams and with external stakeholders.
• Collaboration: Effectively partners with product, sales, marketing, account management, and technical teams to drive aligned outcomes.
• Results-Driven: Focuses on delivering actionable insights, process improvements, and measurable impact through product operations.
• Problem Solving: Proactively identifies inefficiencies and roadblocks, and implements scalable, data-informed solutions.
• Adaptability: Thrives in fast-paced environments, embracing change and evolving priorities with flexibility and resilience.
• Communication: Clearly communicates technical, strategic, and operational insights to diverse audiences, including executives.
• Decision Making: Makes informed, timely decisions that balance product strategy, operational constraints, and stakeholder needs.
• Operational Excellence: Brings discipline and precision to workflows, analytics, and reporting to ensure repeatable success.
• Coaching & Development: Invests in team and peer development through mentoring, feedback, and shared learning.
• Inclusive Leadership: Fosters an inclusive work environment that values diverse perspectives and collaborative contributions.

F&I Sentinel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

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