Job Description

Pharmacy Technician Gifthealth is on a mission to bring an easier, more affordable pharmacy experience to patients and providers around the country. In less than a year, we have served thousands of patients and are expanding nationally at a rapid pace. Health is our most precious gift. And our team believes it should be a priority, not a privilege. We are Gifthealth. We are seeking a dedicated and compassionate individual to join our remote Pharmacy Team. As a Certified Pharmacy Technician, you will play a pivotal role in pharmacy support, assistance to the pharmacists, patients, and providers. Key responsibilities include: Answering calls from providers and taking verbal orders for prescriptions. Assisting with incoming phone call traffic, and handing off calls related to patient counseling/questions to remote pharmacists. Maintain up-to-date communications with central fill pharmacy partner, CMM, to address customer concerns with their prescription orders. Initiate electronic prescriber outreach requests and follow-up on received responses. Process prescription orders, inputting information accurately into the computer system. Provide excellent customer service by addressing inquiries and resolving issues. Maintain patient records, ensuring confidentiality and accuracy of information (including address and/or allergy information updates). Follow pharmacy regulations and protocols to ensure compliance with legal and safety standards. Participate in ongoing training and education to stay updated on pharmacy practices and developments. Collaborate with the healthcare team to ensure optimal patient care and medication management. Qualifications: High School Diploma or equivalent. Pharmacy Technician certification is required. Previous experience in customer support, service, or success roles, preferably in healthcare and/or high-growth startups (1+ years). Must be a highly productive individual, able to work from home without supervision. Excellent problem-solving skills with a focus on details. Adaptable to take on additional responsibilities as the role develops over time. Gifthealth

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