Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
...more. Base pay range 185,000.00 / yr - $190,000.00 / yr Company Overview Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients...
...Strong Python programming skillsExperience working with LLMs (ChatGPT, Claude, etc.)Basic... ...Benefits Competitive salary and equityRemote-first work environmentFull medical... ...rapidly evolving field.Details Seniority level: Entry levelEmployment type: Full-timeJob function...
...Loading trucks. Working as a part of a team. Ability to regularly lift heavy objects up... ...0) pounds. Assist in all stages of parts delivery. Specifically, removing parts from inventory... ..., loading of delivery Parts Delivery Driver, Delivery Driver, Delivery, Driver, Parts...
Position Summary As a QA Engineer at Aspire Software, you will play a crucial role in ensuring the quality and reliability of our API gateway tailored for the alternative financial services industry. Your hybrid expertise in both automated and manual testing will be...
...Job Description Job Description We are seeking a Class 1 Driver to join our team! You will be responsible for safely operating a truck with a capacity of at least 26,000 pounds Gross Vehicle Weight (GVW). Responsibilities: Safely operate a heavy or tractor-trailer...