Job Description

Description SUMMARY:Promotes Campus Stores sales by providing high quality customer service in Book Information . Demonstrates knowledge of products and services and is responsive to customer needs. Works efficiently as a team member, taking initiative to perform tasks, resolve problems and ensure a successful outcome. ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Greets customers and offers assistance where needed.Answers inquiries, provides information and interacts with customers according to established guidelines.Answers telephone inquiries and correctly re-routes calls when appropriate.Responsible for a cash drawer when assigned and processes cash, credit card, and scholarship transactions on a sales floor register.May assist in year end fiscal inventory.May assist at offsite selling locations and provide quality customer service experience.Maintains clean work area and equipment.Uses interpersonal skills to build customer confidence.Maintains positive working relationships with customers, co-workers and supervisors.Observes all safety and company rules and regulations in the performance of duties.Assists other departments as needed.Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.Other duties as assigned. Minimum Requirements MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:The minimum requirement for applicants is a High School Diploma or General Education Development (GED) degree is required; at least one year of retail/customer service experience is preferred. Related experience and/or training or any equivalent combination of education and experience may be substituted. Strong communication and interpersonal skill are requiredMINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONSLANGUAGE SKILLS: Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives. Requires the ability to effectively communicate with customers and employees. Requires good voice quality that is conversational and professional.MATHEMATICAL SKILLS: Requires basic math skills with the ability to count in ascending or descending order. Must be able to add, subtract, multiply and divide.REASONING ABILITY: Requires the ability to apply common-sense understanding to carry out general written or oral instruction.MANUAL DEXTERITY:Requires the ability to use a variety of equipment such as a cash register, a phone, a computer and a calculator. PHYSICAL COMMUNICATION: Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds. Physical appearance presented to the public and internal employees must be professional.PHYSICAL DEMANDS: Must be able to operate cash registers. While performing the duties of this job, the employee is occasionally required to stand for prolonged hours and handle objects. Must be able to move, lift or carry heavy objects or materials up to 35 pounds.WORKING CONDITIONS AND HAZARDSWork is regularly performed in both a traditional office setting and open sales floor workspace. There may be exposure to airborne particles created from incoming boxes, merchandise and textbooks. The noise level in the work environment is usually moderate.BACKGROUND CHECK INFORMATION:A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd. Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses. Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check. Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices. Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.For additional information about the SDSU campus policy please visit Affirming Equal Opportunity.Last updated: 06/27/2025 Aztec Shops

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