Job Details Job Location JW Marriott Turnberry Miami Resort & Spa - Aventura, FL Job Category Hospitality - Hotel Description Scope of Position The Massage Therapist is responsible for performing professional massage therapy and body treatments to guests and members. He/she will remain current with industry standards and trends. The Massage Therapist also provides luxury quality attention and service to guests and members. Position Requirements: Professional demeanour appropriate for a luxury environment. Graduate from an accredited school of massage with a massage license. Minimum 2200-hour course preferred. Safety Oriented First Aid. CPR Basic Rescuer. Minimum 2 years practical experience preferred. Responsibilities Perform all 60, 90 and 120-minute massage and body treatments, as certified/trained to do so. Ensure individualized guest service through acknowledging and responding to needs and expectation. Review of information in Spa Soft, including guest notes prior to each treatment. Review of medical history/waiver. Maintain clean and neat work environment; ensuring equipment for body treatments and personal equipment is in safe working order. Maintain an ample supply of massage oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area. Interact and answer all facility-related questions for members and guests in a courteous manner. Promote spa services to members and hotel guests. Maintain current professional Florida State licenses. Remain well versed in all aspects of the Spa operation. Be knowledgeable of telephone etiquette, guest relations, Spa Services and Retail sales. Adhere to Standard Operating Procedures as well as safety practices. Attend departmental meeting as scheduled. Participate in training for all pertinent facility operations. Perform any other reasonable duties as required by management. Skills and Abilities Ability to communicate in the English language. Second language is a plus. Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks. Physical Requirements Must be able to work in a fast-paced environment, must be physically fit to lift, pull, and push items up to 50 pounds. Must be able to stand, walk, sit for extended periods. Must be able to bend, stoop, crouch. Must use hands to reach, grasp, handle, pull and push. Eye/hand coordination and manual dexterity. Must be able to hear, talk, smell. Use and exposure to chemicals, fumes, and odors. Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality. TB ISLE RESORT LP
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