The Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization’s growth and success. Responsibilities include providing real-time procedural assistance, offering technical expertise and troubleshooting, serving as a trusted resource in the OR, acting as a primary contact for customer inquiries, performing equipment and software upgrades, conducting equipment audits, leading training sessions, supporting educational programs, assisting with product trials and conversions, maintaining inventory, and achieving sales objectives. The role requires a bachelor’s degree, minimum 2 years clinical support or healthcare/sales experience, approximately 25% travel, and a valid driver’s license. Strong clinical background, communication skills, computer skills, and ability to present complex product demonstrations are highly recommended. Physical job requirements include mobility and interaction with computer and peers. Medtronic offers competitive salary and benefits.
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