Job Description

VoCoVo specializes in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250,000 users across more than 10,000 locations in 25+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Role Overview 

Join VoCoVo as a Technical Presales Consultant on a permanent basis, and help top retailers transform in-store communication. Use your technical expertise to support sales, demo solutions, and drive innovation!

This is a hybrid position with a mix of working from home, our office in Chicago and travel across North America for client meetings and the UK for quarterly company meetings. If you aren't based in Chicago but feel you fit the bill, we would still love to hear from you!

Please note, to apply for this Technical Presales Consultant position you must be based in North America and and have the legal right to work. 

Applications for this position close on 30th April. Our Talent team will be in touch from that date onwards.

What we're looking for

• Strong knowledge of communication technologies, cloud platforms, networking, or software applications. Experience with APIs, security, and telephony solutions is a plus.
  
• Ability to understand customer needs and present tailored technical solutions in a clear and compelling way.
• Confident in delivering product demonstrations, crafting proposals, and explaining technical concepts to non-technical stakeholders.
• Able to manage multiple projects, coordinate technical engagements, and support sales cycles efficiently.
• A proactive team player who stays ahead of technical developments while working closely with sales, product, and customer teams.
• Someone who is able and happy to travel to customer sites, team meetings and company wide events in the US and UK. (Travel up to 50%)

What you'll do

• Serve as the technical expert in sales discussions, helping customers understand VoCoVo’s solutions.
  
• Conduct product demos and training sessions for customers and internal sales teams.
• Support the proof-of-concept (PoC) process, ensuring customers experience our technology firsthand.
• Collaborate with product teams to stay informed about new developments and relay customer feedback.
• Assist in technical documentation, including FAQs and knowledge bases, to support both customers and sales teams.
• Provide competitor insights and technical positioning to help drive business success in North America.

Salary
Salary range: $140,000-$150,000 

Benefits

• Contributions towards health insurance (either individual or family plan coverage available)
• 20 days PTO annually
• 401k Match
• Training and development
• Apple Macbook Pro, Mouse and Keyboard

Company Values

Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy,
and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVo’s happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!

Job Tags

Permanent employment, Work from home, Home office,

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