Job Description

Williams Homes is a privately held homebuilder based in Southern California. Williams Homes was founded in 1997 and built on the principles of integrity, trust, and partnership. Over the past 10 years Williams Homes has been consistently entering new markets such as Central Coast, CA, Montana, Idaho, Texas and this year Sacramento, CA and the High Desert, CA. An advantage of being a nimble and entrepreneurial family-owned company with our size and resources is that we can be in various markets. It's Williams Homes love for building that has resulted in the successful creation and delivery of numerous homes and new home communities, while making the American dream a reality.

We believe that home building is and always will be a fundamentally great business. Lance and Sadie Williams are committed to the long-term success of the company and to the employees. The most important assets in our company are the people that come to work at Williams Homes every day. Williams Homes has a culture where WE ARE Williams Homes and work as a united team. We celebrate successes together and we work thru losses together. Becoming a Williams Homes employee, means becoming a Williams Homes family member.

Williams Homes is currently building near the ocean, in wine country, in the mountains, and in all places beautiful. Come join the Williams Homes family and help us build the American dream near you.


THIS POSITION IS LOCATED IN OUR SANTA CLARITA, CA HEADQUARTERS/SOCAL DIVSION OFFICE. THIS IS NOT REMOTE.

Summary/Objective:

The Warranty Administrative Assistant provides support for the daily activities of the VP of Warranty & Quality Assurance and team. Required to build strong relationships with warranty, construction, sales, trade partners, and service providers to ensure homeowners receive the best care possible.


Essential Job Duties:

• Provides administrative backup coverage for warranty calls and emails and provides administrative support for quality assurance and safety.
• Exports warranty reports from the warranty portal and survey portal and formats in Microsoft Excel and PowerPoint.
• Navigates through NewStar for data retrieval and updates.
• Maintains and distributes the on-call schedule, updates relevant platforms such as Outlook and answering exchange portal.
• Reviews survey results and follows up with detractor homeowners to gather additional feedback to provide summary.
• Contact homeowners within five (5) days of closing to provide a touchpoint and review job file in the warranty file.
• Maintains vendor lists and project folders for active communities in SharePoint and warranty portal.
• Creates and distributes Utilities Directory for all new projects.
• Updates and distributes warranty spec reports to each division.
• Tracks and follows up on active insurance claims to provide biweekly reports to division management.
• Collects requested documents related to insurance and legal claims.
• Fields calls from homeowners regarding insurance claims and follows up accordingly.
• Ensures each division maintains stock of warranty manuals and magnets and coordinates orders with the marketing team.
• Serve as the designated delegate for the VP of Warranty and Quality Assurance, managing external emails and directing inquiries as needed.
• Processes incoming invoices.
• Prepare and submit monthly expense reports.
• Maintains group distribution in Outlook and survey portals.

Requirements

Education, Knowledge, Skills and Abilities:

• High School Diploma required, AA Degree in Business Administration, or a related field preferred.
• 3+ years of experience in a coordinator/administrative support role in a business environment.
• Advanced knowledge in MS Office Suite, Adobe, DocuSign, and able to learn and master PunchList Manager.
• Extremely well-organized, flexible, ability to prioritize workloads, work in a fast-paced environment to meet deadlines.
• Excellent written and oral communication, organizational, and multitasking skills. Ability to prioritize daily incoming tasks.
• Must be self-motivated, creative, detail oriented with solid organizational, time management and follow up skills, and be personable with a can-do attitude.
• Requires the ability to work while functioning under the pressure of problem solving and managing time sensitive deadlines.

DISCLAIMER: Please note this job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may be asked to perform other duties as assigned. Williams Homes is an Equal Opportunity Employer.


Williams Homes, Inc. is not accepting unsolicited assistance from search/recruiting firms for this position. Please, no phone calls or emails. All submissions by search/recruiting firms to any employee at Williams Homes whether via email, Internet, phone call, or any form and/or method without a valid written agreement in place for this position will be deemed the sole property of Williams Homes. No fees will be paid in the event the candidate is hired by Williams Homes as a result of the referral.


Salary Description


Hourly + Bonus Williams Homes

Job Tags

Hourly pay, Flexible hours,

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