Customer Success Manager Job at Strativ Group, Waltham, MA

bXRCcFFHMzdjWGFUZE1Ha2Y3Mlp2Q3JLU3c9PQ==
  • Strativ Group
  • Waltham, MA

Job Description

Job Description

Job Title: Customer Success Manager

Location: Hybrid – Waltham, MA

Salary: $60,000–$80,000

Industry: SaaS / Fintech

Client Type: High-Growth Start-Up

About the Company:

Our client is a fast-growing SaaS start-up at the intersection of technology and financial services. They're disrupting their space with a powerful platform that's transforming how their customers operate—and they’re looking for a driven Customer Success Manager to help them deliver exceptional experiences as they scale.

About the Role:

As a Customer Success Manager , you’ll be the strategic partner for clients, ensuring they’re getting the most out of the platform and achieving their business goals. You’ll join a passionate team and play a key role in customer retention, satisfaction, and growth. This is a hybrid role based in Waltham, MA with flexibility for remote work 2–3 days per week.

Key Responsibilities:

  • Own the post-sale customer relationship and ensure successful onboarding, training, and adoption
  • Act as a trusted advisor to your portfolio of clients, guiding them through product use and value realization
  • Identify growth opportunities within existing accounts and partner with Sales as needed
  • Proactively manage renewals and reduce churn through thoughtful engagement
  • Collaborate with Product and Support teams to advocate for customer needs and feedback
  • Track customer health metrics and report on KPIs

Requirements:

  • 2-4 years of experience in a Customer Success role within a SaaS or Fintech company
  • Proven track record of managing client relationships and driving customer outcomes
  • Excellent communication, problem-solving, and project management skills
  • Ability to thrive in a fast-paced, startup environment
  • Comfort working cross-functionally with Sales, Product, and Support teams

Bonus Points For:

  • Experience in the financial services industry
  • Exposure to or experience in the logistics/freight sector

Job Tags

Remote work, 2 days per week, 3 days per week,

Similar Jobs

Trinity Health

Nocturnist Hospitalist Opportunity Job at Trinity Health

 ...Saint Alphonsus Medical Group (SAMG) is a physician led 650+ provider multispecialty group with an excellent opportunity for a Hospitalist to join its growing group in Boise, Idaho . Join 32 physicians and 12 APPs in managing a high acuity medical service at a 381-... 

Monster Energy

Shopper Marketing Manager Job at Monster Energy

Join to apply for the Shopper Marketing Manager role at Monster Energy14 hours ago Be among the first 25 applicantsJoin to apply for...  ...Sign in to set job alerts for Shopper Marketing Manager roles. Online Marketing Director - Flexible Schedule - Remote Lewisville, TX... 

Yuma AI (YC W23)

AI Product Focused - Senior Full-stack / Rails Engineer (Boston, US) Job at Yuma AI (YC W23)

 ...professionals is driven to deliver the best value through AI.Role Overview We are a small, fast-moving team of 7 engineers, operating at startup speed. We handle product iterations, A/B testing, LLM research, AI pipeline development, new features, and performance... 

Simpson Strong-Tie Company Inc.

Shipper I Job at Simpson Strong-Tie Company Inc.

 ...finished inventory (70% of time). Creating and applying documents such as shipping labels, packing lists, and bills of lading for each pallet/shipment (10%). Maintaining a clean work environment (10%). Other duties as assigned (10%). Requirements include High School... 

HANSON MEDICAL SERVICES PLLC

Patient Advocate Job at HANSON MEDICAL SERVICES PLLC

 ...community. We offer compassionate, comprehensive care and pride ourselves on our patient-first approach. Position Overview We are seeking a friendly, organized, and compassionate Patient Advocate to join our front office team. As a key first point of contact for our...