Job Description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at Connect with NRG on Facebook, Instagram, LinkedIn and X.

The Remittance Analyst will be a subject matter expert on the cash application processing functions occurring through multiple banking relationships, business systems and accounts in a dynamic, complex, and evolving environment. This Analyst will research and post the more complex postings of cash to customer accounts and the general ledger in a timely and accurate manner. In addition, the Analyst will perform reporting, root cause analysis for process gaps and provide insights and recommendations in order to improve cash application timeliness, accuracy and completeness. The analyst will actively participate in project work. 

The Remittance Analyst will primarily work in SAP. In addition, the Remittance Analyst will work closely with Operations teams, Sales, Home, banking vendor(s), other payment channel vendors, Treasury and Finance. She/he will need to build effective working relationships with key people in all departments. Scope will include North America Operations, but may include all areas as covered by NRG Business. 

Essential Duties/Responsibilities:

• Be a subject matter expert on all aspects of customer payments and related processes.  
• Identifies, recommends, tests and implements improvements (including system enhancements) for streamlining internal processes across organizational functions with the goal of mitigating risks and improving cash application timeliness, accuracy and completeness.  
• Identifies and remediates operational gaps while creating and managing tools for preventing and handling cash application exceptions.  
• Coordinates with Finance/Operational Accounting to ensure all internal and external audit requests are addressed in a timely and accurate manner.  
• Assists with documenting and maintaining all processes and procedures related to cash application efforts ensuring adherence to cash application policies and internal controls.  
• Communicates quality issues to third-party vendors while ensuring corrections are completed in a timely manner.  
• Prepares ad-hoc reports that will identify operational issues or provide visibility.  
• Assists and participates in ad-hoc projects as needed.  
• Records payments (lockbox, ACH, IVRs, Direct Debits, Wires) to the appropriate customer accounts in a timely, accurate manner while adhering to cash application policies and procedures.  
• Ensures that exceptions (payments not processed through daily automation) are applied daily and accurately.  
• Researches unsupported payments with customers, as well as colleagues from Collections & Customer Experience, for proper posting.  
• Resolves misapplied and/or unapplied payment issues for customers with a sense of urgency.  
• Monitors all payment channels to ensure that all customer payments are received without delay and escalate to Management for resolution as needed.  
• Proactively researches, applies, and reports unapplied and intercompany customer payments utilizing internal and external sources and communicates resolution to Finance and other NRG entities.  
• Prepares detailed, accurate and organized, accounts receivable reconciliations of complete and complex customer accounts for customer requests as well as internal requests.  
• Oversees the completion of requests from other departments and ensures the requests are completed in a timely and accurate manner.  

Working Conditions:

• Open office environment or fully remote work options available

• 0% travel expected

Minimum Requirements:

• Bachelors degree in Accounting, Finance, Business or other analytical discipline preferred. 
• In lieu of degree, 5+ years of relevant experience may be considered

Preferred Qualifications:

• 2 – 4 years of experience in Financial Accounting, Accounts Receivable or relevant experience  

Additional Knowledge, Skills and Abilities:

• Attention to detail, analytical abilities and problem-solving skills  
• High capacity to work within a fast-paced and detail-oriented team environment  
• An effective communicator with excellent written and verbal skills  
• Resourcefulness and ability to work with limited supervision, while managing multiple tasks and deadlines  
• Proficient use of business systems and the Microsoft Office Suite (Excel, Word, PowerPoint) 
• Experience with SQL, Microsoft Access and Microsoft Excel VBA is a plus  
• Knowledge of North American gas and power markets and competitors would be considered an asset  
• Knowledge of SAP is desired

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at

Official description on file with Talent.

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