Job Description

Reservations Agent

Four Seasons Hotel Chicago is looking for a talented Reservations Agent . The Reservations & Communications Agent is an essential member of the reservations dedicated to providing exceptional quality and service to our guests.

What You Will Do:

• The Reservations & Communications Agent is responsible for booking Room, Spa and Restaurant reservations via phone, email requests, and guest in-house requests.
• Responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone or radio.
• The Reservations & Communications Agent also acts as the friendly and courteous voice of the operator.
• The Reservations & Communications Agent is an authority on all restaurant food menus, alternative cuisine and all beverage lists.
• The Reservations & Communications Agent oversees the entire sequence of service ensuring guest room accommodations, spa appointments and restaurant reservations, are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
• The Reservations & Communications Agent will always offer professional and friendly service while multitasking, problem solving, and ensuring all of the guest's needs are met.
• The Reservations & Communications Agent will be a willing team player, comfortable with computer systems as well as communicating over the telephone.
• The Reservations & Communications Agent will maintain excellent personal presentation and interpersonal skills and will maintain a clear and pleasant voice along with a positive attitude.
• Listen to guest complaints and handle those complaints graciously while actively and creatively finding solutions for the guests. Ability to identify when unable to assist guest and communicate with management in a timely manner to ensure the guest's complaint can be addressed as soon as possible.
• Communicate with all departments as needed over multiple platforms including Teams, HotSOS, Vocera, email, radio and in person to ensure all specific requests and demands are met quickly and accurately.
• Communicate with guests on multiple platforms, including FS Messenger, phone, email and in-person.
• Work closely with the Concierge staff to coordinate guest requests and activities.
• Ability to work entire shifts supporting other departments including Front Desk, Guest Services, and Concierge.
• Handle hotel emergency procedures and situations with maturity and professionalism.
• Perform tasks and projects as delegated by the Core Supervisor, Core Manager, Front Desk Assistant Manager, Front Desk Manager, Chef Concierge, Front Office Manager, Front Office Supervisor or Rooms Division Manager.

What You Bring:

• Exceptional communication skills and command of English language
• Additional language preferred but not required
• Completion of Post-Secondary Education in Hospitality or related field
• Previous experience in Reservations and/or Front Office managing a high call volume
• Strong Customer Service, Multi-tasking, and Communication Skills
• Knowledge of Opera Property Management System and ability to operate other various electronic systems.
• Service Passion for Luxury Hospitality
• Requires attention to detail and problem solving skills
• We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.
• Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as needed basis, in order to promote team work.

Schedule & Hours:

Full Time

Flexibility to work early mornings, evenings, weekends and holidays.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

What We Offer:

• Compensation: $24.65 - $26.15
• Competitive Salary, wages, and a comprehensive benefits package
• Travel discounts at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you elevate your craft.
• Inclusive and diverse employee engagement & recognition events all year-round.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.

Don't miss this opportunity to be part of our award-winning team, while developing your career with the world's leading luxury hotel company! We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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